Terms and Conditions

Our Terms and Conditions

Accommodation

1. Marine Life Conservation Projects (MLCP) is responsible for providing your accommodation.

2. MLCP staff have to obtain permission from and register you with local Police and immigration authorities to enable you to stay in local accommodation during your placement. It is a condition of their permission that you should not invite guests (either local or foreign) to stay overnight at your accommodation without prior approval from the relevant authority. Failure to adhere to this condition will be a disciplinary matter and will be dealt with according to ‘Complaints and Disciplinary Procedures’ below.

Workhours

3. You and we are expected to show reasonable flexibility in arranging your hours of work, within the limitations set out in 2 and 3, below.

4. When you join a MLCP program you may be expected to work the normal school or office hours, although exact working hours will vary depending on what work has to be done. Your hours will typically be spread over a five day working week, and should not normally exceed 10 hours a day. You should never be required to work for more than a maximum of six days a week.

Insurance

5. You’re required to obtain appropriate travel and medical insurance that will cover you for the entire duration of your project and travels abroad.  Your travel insurance policy must include emergency medical including repatriation, personal accident, personal liability and loss of baggage.

Complaints and Disciplinary Procedures

6. We will be flexible, helpful and friendly – in particular, we will try to help you with your work if you’re trying hard, but still getting into difficulties. Nevertheless, formal complaints procedures (by you) and disciplinary procedures (by us) are necessary.

7. When you are in Thailand, please bear in mind that you need to show a high level of independence and initiative in dealing with problems yourself as they arise. If you have a problem or complaint to do with your work or accommodation, please discuss the matter with your supervisor.

8. Every reasonable effort will be made to resolve any disciplinary matter before it becomes serious. However, we reserve the right to take appropriate action in the event of behavior which would reasonably be expected to give offense to host, pupils, fellow-teachers, project managers or work colleagues. This includes behavior such as serious rowdiness or drunkenness, failure to turn up to work, or leaving work without any adequate reason, or in the event of an unreasonable inability, from whatever cause, to do the work expected.

9. A disciplinary problem would be brought to your attention in writing or, if you were not contactable, delivered to your accommodation. If the problem still stood after five working days (or shorter period if urgent), a further letter would be sent saying that, if the matter was not resolved to our satisfaction within a further five working days (or shorter period if urgent), you would be repatriated as soon as we could make the arrangements. Should you wish to stay in Thailand beyond that date, MLCP would have no further responsibility for you. It would be at the discretion of MLCP to suspend you from your work during any disciplinary process.

Amendments, Cancellations and Curtailment and Late Payment

10. Amendments or cancellations may be notified to the MLCP Thailand office by telephone but they must be confirmed in writing. The date of the telephone call will only apply if we receive written confirmation within two working days.

11. Extensions, provided they involve no change of project or program, are charged at the prevailing in-country extensions rate published on the website current at the time that an extension is requested. No amendment fee will be added to any extension charges where there are no other changes.

12. Cancellation and curtailment charges depend on how far in advance of your stated departure date we have been informed in writing. Your stated departure date refers to the earliest of either: the “preferred departure date” entered on your original application form or any subsequently agreed upon date. If only a month and a year are specified on the application form, for administrative purposes the stated departure date will be considered the 1st of the month specified.

a) Notice of 3 months or more: your deposit will be held by MLCP. 

b) Notice of 2 to 3 months: two thirds of total project fee will be refunded

c) Notice of 1 to 2 months: one third of total project fee will be refunded

d) Notice of less than one month: no refund

Exceptions are entirely at the discretion of MLCP and must be agreed in writing at the time when any postponement or cancellation is made.

13. Amendments, once your placement has started, are at the discretion of MLCP. As a guide only, 14 days notice is normally the minimum required.

14. If you curtail your program for any reason other than for a breach by us of our obligations, we cannot pay any refunds and you would be responsible for any additional costs involved, including the cost of repatriation, subject to any claim that you may have under your insurance policy. At our sole discretion we will consider a request to make an ex gratia refund to you of any savings that we might make (such as on your board and lodging). We reserve the right to charge you an administration fee.

15. You must pay all amounts due to MLCP three months before departure, where “departure” means the preferred departure date indicated on your original application or any new date agreed in writing between you and MLCP for whatever reason. Exceptions to this obligation include agreed late amendments and additions and payments due if your application was accepted within three months of departure (defined as above), in which case the full payment is immediately due. If you do not qualify as an exception and do not pay all amounts when due, we reserve the right to impose a surcharge and we will normally impose at least a surcharge of €125, increasing the later payment is made, without prejudice to our right to terminate the agreement for failure to pay.

Responsibility and other matters

16. Please note that your booking is accepted on the understanding that you come on the program at your own risk. It is not possible for us to be responsible for the actions or omissions of those involved in your program over whom we have no direct control, such as employees of airlines, transport undertakings and others. Equally we are not responsible for loss or expense due to war, riots, strikes, terrorist activities, natural disasters, or bankruptcies (or similar) of unconnected third parties. MLCP is not liable for any injury, damage, loss, accident, delay, or other irregularity which may be caused by defect of any vehicle or other equipment, other than its own, or the negligence or default of any company or person engaged in carrying out or performing any of the services involved, other than our own staff.

17. Please note that we give you all reasonable assistance to obtain visas, visa renewals and work permits, when they are needed. However, these are arrangements between individuals and a state and are not under our control.

18. Please note that volunteers are issued with visas, where applicable, and are registered, where applicable, in Thailand on the basis that their work is purely voluntary. Doing paid work while on a MLCP projects is illegal; if the relevant authorities find you have organized paid work they may take action against you, and this would also be a disciplinary matter. We are not responsible for such.

19. Please note that all services and accommodation are subject to the laws of Thailand in which they are provided. MLCP reserves the right to make changes in the agreed itinerary whenever, in their sole judgement, conditions warrant, or if they deem it necessary for the comfort, convenience, or safety of the volunteer. MLCP also reserves the right to withdraw without penalty any program announced.

20. Please note that MLCP reserves the right to decline to accept any person as a volunteer, or to require any participant to withdraw at any time, when such action is determined by the appropriate MLCP staff representative to be in the best interests of the health, safety, and general welfare of the program or of the individual participant. In such a case, MLCP accepts no responsibility for any airline cancellation penalty incurred by the purchase of a non-refundable ticket or any other cost that you may incur.

21. Proper Law and Jurisdiction – The proper law of the contract between us is Thai Law. The courts of Thailand and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with the contract.

22. MLCP will share the information submitted on the application form with its partners, branches and subsidiaries around the world. This information is not used for marketing or solicitation purposes, and it is never rented, sold, given or traded to other companies.

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